Refund & Return Policy
Thank you for shopping with us. We take pride in offering high-quality wrist watches and want you to be completely satisfied with your purchase.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- It must be returned with original packaging, tags, and accessories
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (unless received defective)
- Items returned without original packaging
Damaged or Defective Items
If you receive a damaged or defective watch, please contact us within 48 hours of delivery with clear photos or videos as proof. We will arrange a replacement or full refund at no extra cost.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed within 5–7 business days to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
We only replace items if they are defective or damaged. For exchange requests, please contact our support team.
How to Request a Return
To initiate a return, please contact us at [info.auradial@gmail.com] with your order details. Our team will guide you through the return process.